How to check the image details:
Navigate to the Mediacenter along the top navigation.
Use the Search bar to find the image or go to My Media Galleries and locate the image there.
Click edit image to open the image details.
Common Causes and Solutions for an image not showing on an upsell
Image not assigned for use with Upsells
Cause: The image was not enabled for use with Upsells.
Solution: In the image settings, go to Tag and Search.
Tick Offer and then save changes.
Ticking Offer assigns the image for use within upsells. If this is not ticked it will not display against any upsell.
You have not given enough time before checking.
Cause: You have not given enough time between uploading the image and checking the result.
Solution: It can take up to 45 mins for an image to appear within the IBE after uploading it to the Mediacenter.
Caching Issues
Cause: Browser or server caching is preventing the updated image from displaying.
Solution: Clear your browser cache or perform a hard refresh (Ctrl + F5 or Cmd + Shift + R).
Caching Issues
Cause: Browser or server caching is preventing the updated image from displaying.
Solution: Clear your browser cache or perform a hard refresh (Ctrl + F5 or Cmd + Shift + R).
Additional Tips:
Image Specifications: Ensure that your image meets the platform's requirements (e.g., file format, size).
Refreshing the Page: Sometimes, a simple page refresh can help in loading the newly associated image.
Test on Different Browsers: Sometimes, browser-specific issues can prevent images from displaying. Test the upsell on different browsers to rule this out.
Need Further Assistance?
If you've tried the above steps and the image still isn't appearing in your Upsell, please contact our support team with the following information:
The name of the upsell.
The image file name and folder.
Any error messages encountered.
Steps you've already taken to troubleshoot.
Our team will be happy to assist you further.