New user request
Below will outline what is required to request a new user to be set up for a hotel or property:
If you would like to add a new user to the hotel or property, email the support team at [email protected]
The request should come from another active user with access to the hotel or property.
This is for security reasons as we can not accept a request from the same person who requires the user account.
The support team will need specific information for verification reasons as well as to help them add the new user.
Provide the following information in your email:
New users full name.
New users email address.
If the new user require access to credit card details on reservations include this is the request.
A unique email address that only this person will have access to is required for the user account to add credit card detail access.
Include the level of access the new user should have:
Full access.
Booking engine only.
Insights reporting only.
If the property is part of a group, specify what property should be added to the users account.
When the support team has created the user account, a welcome email will be sent to the new user.
The new user will have to accept the terms and conditions of using the system.
The new user will have to create a password.
The user name will be sent in the welcome email.
If the user has access to credit card details they will need to set up an authenticator to view card details.