Login and user accounts
Access and manage your account.
View credit card detailsThis article details how to view credit card in a reservation.
Limit a user's access to specific servicesThis article details how to limit a users access to certain services.
Authenticator
Use the authenticator features.
Access a credit card CVV or CCV numberThis article details how to access a CVV number.
Authenticator app setupThis article details what an authenticator app is and how to set one up for your property.
Error message after authenticationThis article details why you are seeing an error message after authentication.
Multiple instances of WinAuth on one PCThis article details how many WinAuth accounts can be on one computer.
Request credit card information for reservationsYou will need an authenticator to view this information.
Reset your WinAuth passwordThis article details how to update your authenticator password
Using WinAuth on more than One PC
Winauth no longer works after changing PCThis article details why the winauth authenticator does not work on your new PC.
Log in to the booking engine.
Gain access to the booking engine.
Access additional properties in your groupThis article details how to access additional hotels or properties in your group with one user account.
Add a new user to your hotel or propertyThis article details how to add a new user to your hotel.
Booking engine user accountThis article details how to access your booking engine user account.
Hotel or property employees setting up user accountsThis article details how a user may create new user accounts
Log into the booking engineThis article details steps on how to log into the Booking Engine
Remove a user from a propertyThis article details how to remove a user from a property.
Can't log into the booking engine with a username and passwordThis article discusses what to do if you're not able to log into SHR BE with a username or password.
Troubleshooting for log in
Answers to common log in issues.
Locked or suspended accountThis article discusses how to gain access to your booking engine account if for any reason it is locked or suspended.
Forgot the email on your user accountThis article will help you find the email address associated with your booking engine user account.
Forgot your username for your booking engine loginThis article details on what steps to take when you forget your booking engine username
IP address changes when logging inThis article details the IP changes that may occur when logging in from different locations.
Not seeing any service when logged inThis article details how you may not see a service when you login
Password reset for the booking engineThis article details how to reset your password
User accounts
Understand the different kinds of user account.
Corporate accountSet up corporate accounts so that you can set preferred rates for those companies that do a lot of business with your property.
Difference between a user account and a corporate accountThis article will outline the difference between a corporate and user account.
Training on the booking engine
Request training to make the most of the booking engine.
Booking engine trainingIf you require booking engine training read this article to find out how to access the training.