Reasons an account is locked or suspended
Outlined below are the reasons for an account been locked or suspended.
Continuously entering the wrong password may lock an account.
Non-use of the account for 90 days may suspend an account.
Unlock your user account
Follow the steps below to unlock your user account.
Email [email protected] with your username stating that your account is locked or suspended.
The support team will unlock the account and respond to you letting you know you can log in.
If maybe the case an account can not be accessed due to a forgotten password.