Reasons your account is locked or suspended
Continuously entering the wrong password may lock your account.
OR
Non-use of the account for 90 days may suspend your account.
Unlock your user account
Follow the steps below to unlock your user account:
If your account is locked or suspended please email [email protected] with your username stating that your account is locked or suspended.
Support will unlock the account and respond to you letting you know you can log in.
If the account was locked because you can't remember your password, instructions on how you can reset your password can be found here.