Make sure that the username you are entering is correct.
In a lot of cases the format is usually, first name last name.
Check there are no spaces in front, between or after.
Continuously entering the wrong password may lock your account.
Non-use of the account for 90 days will suspend your account.
If your account is locked or suspended email [email protected] with your username stating that your account is locked or suspended.
Support will unlock the account and respond to you letting you know you can log in.
If the account was locked because you can't remember your password or you need to set a new password, you can reset your password
Can't log into the booking engine with a username and password
This article discusses what to do if you're not able to log into SHR BE with a username or password.
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Written by Claire Enright
Updated over a month ago