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Can't log into the Booking Engine with a username and password

This article discusses what to do if you're not able to log into SHR BE with a username or password.

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Written by Claire Enright
Updated over a month ago
  • Make sure that the Username you are entering is correct. In a lot of cases the format is usually - First name Last name (check there are no spaces in front, between or after).

  • Continuously entering the wrong password may lock your account.

    OR Non-use of the account for 90 days will suspend your account.

  • If your account is locked or suspended please email [email protected] with your Username stating that your account is locked or suspended. Support will unlock the account and respond to you letting you know you can log in.

  • If the account was locked because you can't remember your password or you need to set a new password, instructions on how you can reset your password can be found here.

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