Error message after authentication
Outlined below are the details on why the error message after authentication will show.
If you have authenticated successfully but you are getting a error message 'Please Enter a Valid Code' then this is a timing issue.
The codes that are created on your authenticator app only last from 10-30 seconds depending on the app. After this time, the code expires.
If the time on your machine is not set correctly compared to verification server, then when you enter the code from your authenticator app it might show as invalid.
Your system should always be linked to internet time for the authenticator app codes to work correctly.
You may need your IT provider to do this for you as your access to this may be blocked.
This process might also differ depending on what version of Windows you are using.
Search Time.is and this will let you know how out of synch your time is on your PC.
Windows 10 resync
Follow the steps below to resynch Windows 10:
Right click on the time and date at the bottom right of Windows.
Click adjust date and time.
At the top right click additional date, time and regional settings.
Click Set the time and date.
Click the Internet Time tab.
If you see the message:
This computer is set to automatically synchronize with 'time.windows.com, it means the time is not the issue and you should email [email protected] for assistance.
If you see the message:
The computer is not set to automatically synchronize with an Internet time server then continue with the setup.
Click Change Settings.
Click the checkbox beside synchronize with an Internet time server.
You should now see the message:
This computer is set to automatically synchronize with time.windows.com.
Click OK and your clock is now synced correctly.
Log out of your booking engine account and log back in again.
Enter your code in the reservation and your code should now work.
📌Note: Email [email protected] for assistance if the problem persists.