Cancellation process for a customer
During the booking cancellation process every customer is able to choose from a drop-down reasons for cancellation.
When a customer provides a reference number and email address during the cancellation process a dropdown of reasons for cancelling with following options will be visible:
Change of dates or destination.
Personal reasons or trip was cancelled.
Change in the number or needs of travellers.
Made other bookings for the same dates, want to cancel the ones I don't need.
I found an alternative accommodation option.
When a customer chooses I found an alternative accommodation option another dropdown with following options will be visible:
I found another hotel with a better location.
I found another hotel with a cheaper price.
I found a cheaper price at the same property.
I decided to stay with friends / family.
Other, please specify.