Guest reservation
Give guests a great experience during their reservation.
Access card details for cancelled bookingsThis article details how to access card details for cancelled bookings.
Modify reservation details in the Booking EngineLearn how to update guest reservations directly in the Booking Engine, including contact information, stay dates, and room selections.
Check for New ReservationsThis article discusses how to check for new reservations in SHR BE
Confirm if a reservation has been cancelledThis article details how to confirm if a reservation has been cancelled.
Batch processing for cancellationsThis article details how to batch process cancellations.
Where a Guest change their BookingGuests can manage their upcoming bookings under the Manage Reservation screen.
Extend your Stay FeatureThis article details how the extend your stay feature works
Reservation email message for offline paymentsThis article details the deposit shown on a confirmation email
Configuring cancellation reasonsThe Cancellation reasons feature allows you to collect standardised feedback from guests when they cancel a reservation.
Retrieving credit card details from reservationsThis article details how to view credit card details on a booking
No reservations on my new reservations screenAll reservations will enter the New Reservations screen immediately after being booked.
Changing customers email address's on reservationsThis article details how to update a customers email on a booking.
Cancelled reservations still getting pre or post stay emailThis article details why a reservation would still receive a pre or post stay email.
Why a Reservation might have no AddressThis article details why a reservation may have no address on it
Add a new room to Opera and the booking engineThis article details how to add a new room type to your property.
Confirmation email deliveryThis article will outline how to check if a confirmation email has been sent.