Guest reservation
Give guests a great experience during their booking journey.
By Michelle and 1 other2 authors17 articles
- Access card details for cancelled bookingsThis article details how to access card details for cancelled bookings.
- Modify reservation details in the booking engineLearn how to update guest reservations directly in the booking engine, including contact information, stay dates, and room selections.â
- Check for new reservationsThis article discusses how to check for new reservations
- Confirm if a reservation has been cancelledThis article details how to confirm if a reservation has been cancelled.
- Batch processing cancellationsThis article details how to batch process cancellations.
- Manage reservation screenGuests can manage their upcoming bookings under the manage reservation screen.
- Extend your stay featureThis article details how the extend your stay feature works
- Reservation email message for offline paymentsThis article details the deposit shown on a confirmation email
- Configuring cancellation reasonsThe cancellation reasons feature allows you to collect standardised feedback from guests when they cancel a reservation.
- Retrieve credit card details from reservationsThis article details how to view credit card details on a booking or reservation.
- No reservations on my new reservations screenAll reservations will enter the new reservations screen immediately after being booked.
- Change a customers email address on a reservationThis article details how to update a customers email on a booking.
- Cancelled reservations still receiving a pre or post stay emailThis article details why a reservation would still receive a pre or post stay email.
- Why a reservation might have no addressThis article details why a reservation may have no address on it
- Add a new room to Opera and the booking engineThis article details how to add a new room type to your property.
- How to view confirmation email delivery statusThis article will outline how to check if a confirmation email has been sent to the customer.
- Review card expiry warningReview reservations that have cards that are due to expire prior to check-in.