Overview
The integration enables hotels to sell digital vouchers seamlessly with SHR and redeem them using point of sale terminals through Savvy.
This centralized approach allows for comprehensive reporting, as all voucher transactions, whether digital or physical, are recorded centrally in Savvy. Hotels can now have a unified view of their voucher sales and redemptions, making it easier to track and analyse the performance of their voucher programs.
Integration Process
Once you have made contact with the Savvy team and created an account, the below steps will take place to integrate the two systems.
Savvy will email the SHR support team.
The SHR support team will confirm this has been applied to the voucher engine.
A test transaction will be configured by the SHR support team to confirm the integration is working as expected.
After this has been verified by both Savvy and SHR teams, you will be free to configure which vouchers should have Savvy connected to them on the List Vouchers screen and selecting the card icon. Those attached to Savvy will be highlighted by a green card icon.
Limitations
Please take note of the limitations of the integrations to ensure this integration is best suited for you.
Online redemption through the SHR Booking Engine is not supported at this time.
One Savvy account is supported per voucher engine.
Contact Savvy for details on merchant services and point of sale terminals support.
All voucher transactions will still be recorded in the SHR voucher system, however for now, balances redeemed through Savvy will not be reflected in the SHR platform. Those customers should rely on Savvy for live balances and all liability reporting.
The value of any voucher upsell included with the voucher bought will be added to the value of the Savvy card issued.
Good to know about Savvy
Redeeming a Savvy voucher
Depending on the type of voucher sold, these can be redeemed manually by swiping or keying details on a Savvy enabled card reader. Alternatively, Savvy vouchers can be managed via the Savvy Merchant Portal.
Digitally Issued Vouchers
All digitally issued vouchers or PDFs processed with Savvy will automatically have a Savvy Reference Number & Pin generated. A Voucher PDF containing this information will be emailed to the recipient or purchaser at the time of transaction.
Physical Gift Cards
If you are offering postage or collection of a physical gift card. As with Digital Vouchers, when a voucher is sold, a balance will be automatically created in Savvy. Since Savvy Gift Cards are pre-printed and to avoid double balances, this amount must be transferred to a physical card in the Savvy Portal. You can then proceed to post the physical voucher in the normal way.
Transfer a Balance on Savvy
To transfer the balance, look up the digital card number on the Savvy Connect Manager portal then:
Press Transfer Balance.
Select Merchant.
Enter the number of the new card to which you wish to transfer the balance.
Leave Comment, if required.
Click the Transfer Balance button.
Transaction Details on SHR Voucher Module.
To view the Savvy transaction number or code via the SHR voucher module follow the steps below.
Click Vouchers along the top navigation.
On the left select New Transactions.
All the New Transactions that have not been processed will list here.
Click details on the specific voucher.
Under the header Payment Details you will see a long transaction code called Savvy Connect.
Click the Inspect button for the full details to show.
How to get started with a Savvy Integration
To get an account set up with Savvy email [email protected] and the Savvy team will assist.