The consumer can enters the reference string of an online redeemable voucher.

The page will validate that the voucher exists and is enabled for online usage.

These vouchers are monetary value vouchers.

This process is working best for prepaid rates.

The details page reloads and updates the total amounts of the transaction.

Applicable 3rd party payment methods will be dynamically removed as required.

The consumer will need to provide additional payment by the available payment methods if the remaining balance of the voucher is less than the payable amount.

The online redemption of vouchers requires all spending and other actions to be tracked in detail in order to be able to determine the remaining balance and to provide full accountability.

A new screen in the voucher application is provided to the admin user to display the remaining balance and the content of the ledger.

The screen is typically accessed by a specific sold voucher. But it also contains high-level information about all other online-redeemable vouchers purchased as part of the same voucher shopping card transaction.

For this example, the yellow row is the selected sold voucher reference and the corresponding ledger data is shown below.

The inspect button is used for selecting sold voucher references, the table below will update based on the selected reference above.

Each row under the ledger log can be voided by using the void button, the popup will then display and will ask for confirmation and the reason for voiding.

After confirmation, the value is struck through on the display and affects the total online balance depending on the amount voided.

All rows are also expandable to show more detail about this specific record.

The button add row below is used for adding new records. A popup will then show for entering the details to save.

This feature needs to be used by hotel staff when a guest presents an online redeemable voucher during their stay (for offline usage).

Any amounts the hotel accepts as payment for services provided at the hotel need to be added to the ledger as soon as possible to prevent overspending.

The use of vouchers on the details page is only possible for a new type of vouchers that are specifically enabled for this.

Previously sold vouchers will not be eligible and cannot be converted to online redeemable.

Vouchers are displayed with reference strings containing 12 letters/numbers.

Examples include ABCDABCDAXYZ and ABCD-ABCD-AXYZ

Any non-redeem online voucher continues to use the existing reference string length of 9 letters/numbers.

These reference strings cannot be used on the details page.

The consumer will be displayed with an error indicating that the voucher is not enabled for online redemption.

The full-length reference string is required to be entered by the consumer on the details page in order to be able to use the voucher in an online transaction.

The full-length reference string is only exposed directly to the person that has purchased the voucher.

Online redeemable vouchers will be displayed with the last 3 digits masked out, for example, ABCDABCDA***

This reference string can be used to search the voucher, but it cannot be used to redeem the voucher online. The masking of the full-length reference string is acting as an extra security measure.

The Mask/Unmask reference string button is used so the admin user can check the full length of the reference string. This action is logged and tracked for security purposes.

The Issuing Voucher Site needs to be enabled for redeem online by identifying all the booking engine sites that are allowed to redeem vouchers in the Advanced Site Profile Editor.

The flexible acceptance mapping between issuing voucher site and redeeming site allows for cases where vouchers are sold on a group/portal level, but can in turn be used for bookings with multiple member sites.

Once redeem online is enabled for a voucher site, the redeem online tick box becomes available in the voucher editor.

Only vouchers that were sold with this option enabled will be available for the new redeem online process. These sold vouchers will have a 12 letters/numbers long reference string and they have a ledger to keep track of the remaining balance.

The subservice Redeem Online Vouchers needs to be enabled in the Advanced Site Profile editor.

The system needs to know how to treat online vouchers.

Deposit type of rate: Online Voucher Redemption

Available payment gateway settings of the redeeming site

PMS Interface compatibility.

Dates for expiry of voucher, check in and/or checkout

Cancellation Terms

Currency of the voucher and the rate must be the same.

A consumer that has added a voucher to the details page as payment, but that is still required to provide additional payment by a second source may spend an hour before completing the entire process and getting presented the finished page.

For example, if the consumer engages in a booking for €250 to be paid in total upfront. A €100 online redeemable voucher is provided on the details page reducing the payable amount. A further €150 needs to be paid by credit card or an alternative payment gateway.

A preliminary spend over €100 is placed in the ledger while the consumer is redirected to a 3rd party payment page. The preliminary spend causes the available balance of the voucher to be reduced temporarily, even though the actual room reservation is not finished yet. This is preventing the consumer from starting a 2nd parallel transaction.

The ledger row changes from preliminary to active when the consumer comes back to the finished page after successfully authorizing payment with the 3rd party provider.

It changes to voided when the consumer aborts the 3rd party payment. The consumer is typically sent back to the details page.

It also changes automatically to voided after one hour. This is triggered by the existing process that cleans up pending transactions. The consumer will not be able to finish the transaction after this, no money will be taken.

A side effect of this necessary process is that a consumer may need to wait for 1 hour before the same voucher can be used in a new transaction if the consumer didn’t actively cancel a payment with the 3rd party provider.

There is a checkbox for the setting in the vouchers module, list vouchers, edit on the voucher, General tab and ensure that the redeem online tick box is ticked and then save changes.

The description of the voucher must contain a phrase that identifies the voucher to be online redeemable.

This checkbox is only shown for vouchers but not tickets. And it requires at least one site to be mapped to accept these vouchers as payment on room reservations.

In the voucher list screen, a new column is added to display if the voucher can be redeemed online or not. This column is displayed regardless if there are mapped sites for accepting vouchers as a payment for room reservations.

New columns have been added to indicate that the voucher is redeemable online in the Voucher section, Search Sold Vouchers, insert the voucher details, and search for the voucher required.

The online balance column contains the remaining balance of this voucher after subtracting all the spent values if any.

In the Vouchers module, Sold Voucher Report screen, a report option, online balance, under the Voucher Information section is added to display how much is the remaining balance of redeemable online vouchers.

An added confirmation popup upon redeeming the voucher will show. This will prevent unintentional or accidental redeeming of vouchers.

Added new columns for displaying the view ledger button and Online Balance for the remaining amount for this voucher. The button will redirect the user to Sold Online Vouchers screen with more details about this specific voucher.

A new table under the Room Inventory section displays the payment that was paid from the payment gateway and paid by voucher. This will show how much is the balance left after a booking is completed.

The same data will also be emailed to the customer’s email address.

A number of screens on convert display some relevant information in the event a voucher is redeemed as part of a reservation.

If a voucher has been redeemed as part of a reservation, the reservations details screen for this reservation will contain some additional information. T

he existing Payment Details section contains a line showing the amount of the voucher that was redeemed against this reservation, along with a View Ledger Row button which will expand an additional Voucher Ledger Row section containing some more information on the voucher ledger used.

The amount of the voucher that was redeemed for this reservation.

The action that was taken against this ledger, Spen will be the default action indicating the voucher balance has been reduced by this amount and cannot be re-used.

The current status of the ledger row, this should be Active, if the status is Voided there will be a specific message in place to draw attention to this.

The name of the voucher account that issued the voucher that was redeemed, in some cases the voucher issuer may not be the same as the hotel the voucher was redeemed on.

A masked copy of the voucher reference number showing 9 of the 12 digits, which will be sufficient to search for this voucher in the Voucher application.

If the currently logged in user has permissions to access the voucher application for the account that issued the voucher, this link will bring you through to the voucher ledger for this voucher where you can see some more detailed information regarding the payment history and actions taken for this voucher.

In the event of a cancellation being requested on a reservation where a voucher had been redeemed, the Process Cancellation screen has a new section to indicate this so the person processing the cancellation is aware that approving/processing this cancellation could also have implications for the voucher ledger entry, depending on terms and conditions and cancellation policies etc.

Confirmation emails and notification emails to indicate that a voucher was used as part of a reservation.

The confirmation email received by the hotel and customer will show the amount of the deposit that was paid by voucher, also, if configured, a separate notification email will be sent outlining the specific of the voucher redemption, voucher reference, amount, booking reference and the account that issued the voucher, along with a link to the voucher ledger row.