Apply and manage restrictions
The IBE lets you control availability with flexible restrictions. Whether you're closing out dates completely, setting minimum stay rules, or limiting advance bookings, you can tailor restrictions to suit your property's needs. This guide walks you through each restriction type and how to apply them.
Types of restrictions
Within the Restriction Management screen, you’ll find the Control Panel—this is where you can apply different rules to manage availability. Here's a quick overview of what each option means and how it appears on the calendar.
 | Prevents guests from booking a stay that includes this date. Marked in red. |
 | Stops guests from checking in on this date. Marked in light purple. |
 | Prevents check-out on this date. Marked in dark purple. |
 | Sets the minimum number of nights required if the guest arrives on this date. Enter the number of nights in the box provided. Marked in light blue. |
 | Requires a minimum stay across this date, even if it’s not the check-in date. Add the required number of nights in the box. Marked in yellow. |
 | Limits the total number of nights a guest can stay if their reservation includes this date. Marked in pale green. |
 | Sets both min and max lengths of stay for check-ins on this date. You can apply multiple patterns by selecting more than one box. Marked in citron. |
 | Requires guests to book a certain number of days in advance of the arrival date. Marked in black. |
 | Limits how far in advance a guest can book for this date. Marked in grey. |
 | Caps the number of rooms or rates available for booking on this date. Marked in brown. |
Restriction levels
To set restrictions follow the steps below:
Click Booking Engine.
Click Restriction Management.
In the Restriction Management section, you can apply restrictions at different levels—depending on what suits your property best. There are four options available:
House-level restrictions
These apply to your entire property. When a restriction is set at house level, it affects all room and rate combinations for the selected date.
Example: If you apply a "Closed for Stay" restriction at house level, all availability will be blocked for that date.
Rate-level restrictions
These apply to a specific rate only.
Example: If you set "Closed on Arrival" for the CORP rate, that rate won’t be available for check-in on the selected date—but all other rates will remain bookable.
Room-level restrictions
These apply to a specific room type regardless of rate.
Example: If you apply a "Minimum Length of Stay on Arrival" restriction to the Junior Suite, guests will only be able to book that room if they stay at least two nights.
Rate x Room restrictions
These are the most specific, applying to a particular room and rate combination.
Example: If a "Closed for Stay" restriction is applied to the BAR x Standard Double Room on March 14th, only that combo will be closed—other room types under the BAR rate will still be available.
Click save changes.
Troubleshooting delayed restriction updates from your PMS or Channel Manager
If you’ve updated restrictions in your PMS or Channel Manager but aren’t seeing the changes reflected in your booking engine, it could be due to a delay in syncing. In most cases, updates are processed automatically—but depending on your setup, they can take up to an hour to appear.
🤓 Tip: We recommend waiting at least one hour for changes to sync. If the update still hasn’t come through or you need it actioned sooner, follow the steps below based on how your interface is configured.
Check all Restriction levels
Keep in mind that restrictions can be applied at different levels—House, Rate, Room, or Rate x Room. Most Channel Managers send updates at the Rate x Room level. If a restriction is applied at just the Rate or Room level, it may need to be manually removed from the booking engine.
If your setup is: PMS > Channel Manager > SHR BE
Log in to your Channel Manager and check if the restriction updates are showing.
If the updates appear, contact your Channel Manager's support team and ask them to confirm the updates were sent to SHR BE.
If possible, request the XML file they sent and forward it to: [email protected].
If the updates aren’t in your Channel Manager, check with your PMS provider to confirm the data was pushed to your Channel Manager.
If Your Setup Is: PMS > SHR BE (No Channel Manager)
Contact your PMS provider to confirm the update was sent to SHR BE.
Ask for the XML file they sent and forward it to [email protected].
If Your Setup Is: Channel Manager > SHR BE (No PMS)
Contact your Channel Manager provider to confirm they’ve sent the update to SHR BE.
Request the XML file and email it to [email protected].