Rate
Everything you need on room rates.
Convert an internal rate to an external rateHow to make existing rates available to a PMS or channel manager.
Integrate global payments gatewayTo collect payments at the time of booking through the booking engine, you will first need to set up and integrate a Global Payments (GP) account.
Rates screen overviewThe browse rates screen is your central hub for viewing and managing all your rate plans.
Create event ratesCreate event rates in your booking engine.
Hotsoft pricing and receiving reservationsThis article will outline how standalone rates can only receive prices on the booking engine from Hotsoft.
Cancellations
Set up and process cancellations.
Cancellation policiesCancellation policies define when and how guests can cancel a booking and what penalties may apply.
Seasonal cancellation policySometimes, your standard cancellation policy might not be suitable for every time of the year.
Delete cancellation policiesThis article will outline how to delete articles that do not have rates attached to them.
Rate features
Everything you need to know about rate features.
Custom confirmation list messagesConfirmation messages are a great way to communicate with your guests after they complete a booking.
Custom rate incentivesThis article will cover how to create a custom rate incentive, which highlights the best reasons on why to book that specific rate.
Internal and external rate codesThis article will explain what an internal and external rate code is.
Make a rate preferredMake a rate preferred in the booking engine.
Map a rate to TripAdvisorMap a rate to TripAdvisor in the booking engine.
Preferred ratesThis article will show how to create a preferred rates.
Reordering ratesThe order your rates appear in the booking engine can be changed by updating the order of each rate.
Strikethrough pricingThis article will outline how to set up a strikethrough pricing including a strikethrough policy.
Symbols next to ratesOn the browse rates screen there are multiple symbols next to rates and this article will outline what they are.
Tag set up on ratesTags in your booking engine.
URL link to a rateGet the URL link to a rate in the booking engine.
Rate category codesYou can categories your rates by using rate category codes which can be report on in insights.
Member rate with automatic sign upSet up a member rate with automatic sign ups to offer your customers a discount when they sign up for an account.
Promo code at group levelLearn how to create a promo code at group level on the portal.
Lead in depositsSet deposits for your rates dependent on the booking period.
Restrictions
Manage your restrictions
Check in on specific days for a rateSetting rates to enable check in only on specific days.
Min and max leadinThis article will explain what min and max leadin is and how to set it up.
Min and max length of stayThis article will outline what min and max length of stay means.
Restriction managementLearn about the types of restrictions and how to manage and apply them.
Sell date restrictionsSell date restrictions allow you to control when a rate is available to book, based on the date of booking.
Review restriction on the restriction management toolReview restrictions at house level, room level, rate level and room X rate level
Rate pricing
Master the essentials of rate pricing.
Rate band setup guideRate bands help you manage room pricing based on demand. Learn how to group pricing into bands and apply them across all relevant rates.
Child pricing setupYou can enable child pricing for your property based on the child's age.
Minimum room priceYou can set a minimum room price to prevent lower prices from being saved or bookable on the booking engine.
Override prices for a specific dateOverride prices for a specific day in the booking engine.
Set up internal rates with room/day pricesSet up rates with room/day prices in your booking engine.
Rate types
Understand and use rate types.
Set up your integrated rateThis guide will show you how to set up a rate. In most cases an integrated rate which is connected to a channel manager is what is required.
Member rateMember rates can be displayed just like any other rate on the booking engine but the user is required to login or otherwise authenticate before they are able to book.
Inventory managementUsed for handling daily availability, using the mass setup tool for bulk updates, and viewing current settings with the snapshot tool.
Deep links for a protected event rateThis article will explain how to create a deep link for a protected event rate.
Protected rates, hidden rates and member ratesThis article will outline the difference between protected rates, hidden rates and member rates
Rate group managementLearn how to create and customise rate groups to better organise and control how rates appear on your booking engine.
Mobile only rateMake a mobile only rate to show on your mobile booking engine.
Set up blended ratesSet up blended rates in your booking engine.
Set up hidden ratesSet up hidden rates on the booking engine.
Set up package ratesSet up package rates in the booking engine.
Set up linked ratesSet up linked rates on your booking engine.
Troubleshooting
Expert tips and tricks for diagnostics.
Rate troubleshooting helpdeskIf you have a rate issue you can use the rate troubleshooter to diagnose the problem.
Upsell is not showing for saleHere are some common reasons why your upsell might not be showing for sale and how to fix it.
Waitlist items and PMS or channel managersWaitlist entries in the booking engine are not sent to your PMS or channel manager.
Rates not showing for a specific day or all datesThis article will go through some scenario's why your rate may not be showing.
Rate will not convert to externally managedThis article will outline why you may not be able to change your rate to externally managed.
Rate terms and conditions not matching the general terms and conditionsThis article will outline why rate terms and conditions are not matching the general terms and conditions
Rate showing in a different currencyThere are multiple reasons why a rate is showing in a different currency, this article covers reasons why this is the case.
Strikethrough pricing is not workingThis article will outline reasons why the strikethrough isn't working.
Rates not appearing on the booking engineRates might not display on your booking engine for many reasons and this article will help troubleshoot the reasons why.