Rate
Troubleshoot, create and manage rates.
By Michelle and 1 other2 authors57 articles
- Convert an internal rate to an external rateHow to make existing rates available to a PMS or channel manager.
- Integrate global payments gatewayTo collect payments at the time of booking through the booking engine, you will first need to set up and integrate a Global Payments (GP) account.
- Rates screen overviewThe browse rates screen is your central hub for viewing and managing all your rate plans.
- Create event ratesCreate event rates in your booking engine.
- Hotsoft pricing and receiving reservationsThis article will outline how standalone rates can only receive prices on the booking engine from Hotsoft.
Cancellations
Set up and process cancellations.
- Cancellation policiesCancellation policies define when and how guests can cancel a booking and what penalties may apply.
- Seasonal cancellation policySometimes, your standard cancellation policy might not be suitable for every time of the year.
- Delete cancellation policiesThis article will outline how to delete articles that do not have rates attached to them.
Rate features
Everything you need to know about rate features.
- Custom confirmation list messagesConfirmation messages are a great way to communicate with your guests after they complete a booking.
- Custom rate incentivesThis article will cover how to create a custom rate incentive, which highlights the best reasons on why to book that specific rate.
- Internal and external rate codesThis article will explain what an internal and external rate code is.
- Make a rate preferredMake a rate preferred in the booking engine.
- Map a rate to TripAdvisorMap a rate to TripAdvisor in the booking engine.
- Preferred ratesThis article will show how to create a preferred rates.
- Reordering ratesThe order your rates appear in the booking engine can be changed by updating the order of each rate.
- Strikethrough pricingThis article will outline how to set up a strikethrough pricing including a strikethrough policy.
- Symbols next to ratesOn the browse rates screen there are multiple symbols next to rates and this article will outline what they are.
- Tag set up on ratesTags in your booking engine.
- URL link to a rateGet the URL link to a rate in the booking engine.
- Rate category codesYou can categories your rates by using rate category codes which can be report on in insights.
- Member rate with automatic sign upSet up a member rate with automatic sign ups to offer your customers a discount when they sign up for an account.
- Promo code at group levelLearn how to create a promo code at group level on the portal.
- Lead in depositsSet deposits for your rates dependent on the booking period.
Restrictions
Manage your restrictions
- Check in on specific days for a rateSetting rates to enable check in only on specific days.
- Min and max leadinThis article will explain what min and max leadin is and how to set it up.
- Min and max length of stayThis article will outline what min and max length of stay means.
- Restriction managementLearn about the types of restrictions and how to manage and apply them.
- Sell date restrictionsSell date restrictions allow you to control when a rate is available to book, based on the date of booking.
- Review restriction on the restriction management toolReview restrictions at house level, room level, rate level and room X rate level
Rate pricing
Master the essentials of rate pricing.
- Rate band setup guideRate bands help you manage room pricing based on demand. Learn how to group pricing into bands and apply them across all relevant rates.
- Child pricing setupYou can enable child pricing for your property based on the child's age.
- Minimum room priceYou can set a minimum room price to prevent lower prices from being saved or bookable on the booking engine.
- Override prices for a specific dateOverride prices for a specific day in the booking engine.
- Set up internal rates with room/day pricesSet up rates with room/day prices in your booking engine.
Rate types
Understand and use rate types.
- Set up your integrated rateThis guide will show you how to set up a rate. In most cases an integrated rate which is connected to a channel manager is what is required.
- Create a member rateHow to create member rates in the booking engine.
- Inventory managementUsed for handling daily availability, using the mass setup tool for bulk updates, and viewing current settings with the snapshot tool.
- Deep links for a protected event rateThis article will explain how to create a deep link for a protected event rate.
- Protected rates, hidden rates and member ratesThis article will outline the difference between protected rates, hidden rates and member rates
- Rate group managementLearn how to create and customise rate groups to better organise and control how rates appear on your booking engine.
- Create a mobile only rateMake a mobile only rate to show on your mobile booking engine.
- Set up blended ratesSet up blended rates in your booking engine.
- Set up hidden ratesSet up hidden rates on the booking engine.
- Set up package ratesSet up package rates in the booking engine.
- Set up linked ratesSet up linked rates on your booking engine.
Troubleshooting
Expert tips and tricks for diagnostics.
- Rate troubleshooting helpdeskIf you have a rate issue you can use the rate troubleshooter to diagnose the problem.
- Upsell is not showing for saleHere are some common reasons why your upsell might not be showing for sale and how to fix it.
- Waitlist items and PMS or channel managersWaitlist entries in the booking engine are not sent to your PMS or channel manager.
- Rates not showing for a specific day or all datesThis article will go through some scenario's why your rate may not be showing.
- Rate will not convert to externally managedThis article will outline why you may not be able to change your rate to externally managed.
- Rate terms and conditions not matching the general terms and conditionsThis article will outline why rate terms and conditions are not matching the general terms and conditions
- Rate showing in a different currencyThere are multiple reasons why a rate is showing in a different currency, this article covers reasons why this is the case.
- Strikethrough pricing is not workingThis article will outline reasons why the strikethrough isn't working.
- Rates not appearing on the booking engineRates might not display on your booking engine for many reasons and this article will help troubleshoot the reasons why.