How do translations work in the booking engine
Translation Responsibilities: What the Hotel Translates vs. What SHR Group Translates
Once SHR support enables your selected language(s), all custom content areas—such as Rate and Room Descriptions—will display a language flag on the platform. This allows your team to easily input translations for each supported language directly.
Any content you translate will replace the default language for users viewing the booking engine in that language. If a section remains untranslated, it will continue to display in the default language.
Please note:
The hotel is responsible for providing and maintaining translations for all custom content. This includes:
Rate and room descriptions
Customized banners
Reinforcement messaging
Custom Cards
To submit translations:
Send banner, messaging, and general content translations to [email protected]
For Custom Cards, please forward translations to your Customer Success Manager
This ensures a consistent, multilingual experience for your guests across the booking journey.
What SHR Translates Automatically
Core elements of the SHR platform—such as the User Interface (UI)—are automatically translated once a new language is enabled. These include standard labels, buttons, and navigation elements within the booking engine.
⚠️Important: These UI elements are not customizable, and manual text edits are not supported for this portion of the platform.