General features
Learn how to use our general features.
Quickbook booking widgetThe Quickbook booking widget is a small piece of code that displays a booking widget on your website.
Process Wait list RequestsIf there is no availability the customer will be given the option to get in touch with the hotel or property using a Booking Request Form.
Export Closed User Group SignupIf you wish to export the list of signups for the Closed User Group you will need to follow the steps below.
Flash saleFlash sale discounts can be restricted to a subset of rates, rooms, and dates.
Add privacy and cookie policiesUnderstand how to add links or content to your privacy and cookie policies.
STAAH - Channel Manager IntegrationSTAAH is a leading channel manager.
Access service status dashboardThe purpose of this article is to explain how to access the status dashboard and what the dashboard indicates.
Design
Update your branding and design.
Add or design your bannerAdd or design a banner for your booking engine.
Choose your default view: room x rate or rate x roomSet how your rooms and rates are displayed by default.
Configurable MDA offsetConfigurable Multi Day Availability (MDA) on booking engine.
Edit Pre, Post Stay and Wait List emailsEach hotel has the ability to edit the contents of the Pre, Post and Wait List emails.
How to send a copy of the Pre and Post stay emailsThis article details how to send a copy of the Pre & Post stay emails
Occupancy filtering on the Booking Engine, Quickbook and PortalEnhance your guests' booking experience by enabling occupancy selection directly within the Quickbook widget.
Review a pre or post stay emailHow can I see a copy of my pre and post stay email.
Sample of guest confirmation emailTo view a sample of your confirmation email, follow the steps in this article.
Update design on websiteUpdate the design on your booking engine or what to do if you are getting a new website.
Update your font, style and colour on the Booking Engine.How to change style, colours and fonts on your booking engine.
Tracking
Easily stay up to date with tracking.
Third party tracking scriptsThis article outlines how to add third party tracking scripts to your booking engine.
Cookie Consent Popup in the Booking EngineThe Booking Engine includes a built-in Cookie Consent Popup to help you comply with global data privacy regulations like GDPR.
Facebook codeAdd facebook code to your website or booking engine.
Get bing or microsoft ads conversion trackingGet bing or microsoft ads conversion tracking on your booking engine.
Guarantee Code OverrideThis article gives an overview of the Guarantee Code Override
Learning ModelsThis article gives an overview of the Learning Models on the IBE
Recommender Engine Javascript APIThis article will outline details on how to access the API for the recommender engine integration.
Recommender Engine set up guideIn this article you will find an overview of what the recommender engine can do and how to get this set up for your property.
Smart Ordering in the Booking EngineSmart Ordering enhances how rates and rooms are displayed in the SHR Portal, ensuring that the most relevant options appear first to users.
Tracking codes SHR booking engine supportsTracking codes SHR booking engine supports.
Guest reservations
Managing and optimise your guest reservations.
Failed Reservations PageThe Failed Reservations Page displays a list of reservations that have not yet been successfully delivered to the third-party interface.
Additional guest names in a reservationThis article will outline how to request to have all guests names noted on a reservation.
Process cancellations in the Booking EngineThis article details how to process a cancellation
Resend a confirmation emailThis article details how to resend confirmation emails.
Reasons a Guest would not receive a Cancellation EmailThis article details the Reasons a Guest would not receive a Cancellation Email
Edit the confirmation emailThis article outlines how to edit the confirmation confirmation email text.
Email confirmation featureAn additional box will appear on the book page to confirm the bookers email address.
Manually cancelling a reservationThis article shows you how to cancel a booking in the system
Difference between hotel and guest confirmation emailThe difference between the hotels confirmation email and the email guests receive.
Disable a specific guests or all pre or post stay emailPrevent a pre or post stay email from being sent out to a guest.
Book page guest informationOn the booking engine book page, it is possible to detail both the booker information and guest information.
Credit Card detail storage on ReservationsThis article details how credit card details are stored.
Credit card passthroughAlso known as tokenisation credit card passthrough is a paid service to allow credit card information to drop into your PMS without the need to access each reservation on the…
Zero value credit card authorisation checkThis paid service will carry out checks to ensure the card details provided at time of booking are correct and functioning.
Guest retention
Maintain and improve guest loyalty.
ReviewPro Widget featureThe ReviewPro feature is a third party booking engine widget that presents review data to your customers.
Private LabellingPrivate labelling is functionality that enables you to have property branded booking engine links.
Triptease widget not showingTriptease widget not showing on my booking engine.
Enable HotelChampEnable HotelChamp on my booking engine.
Enable TripteaseEnable Triptease on your booking engine.
Anti Abandonment messageThe anti abandonment message will deter and reduce abandonment in the guest journey.
Cancellation dashboardA cancellation dashboard is available in Insights to provide a high-level overview of cancellation patterns at your property.
How did you hear optionsThis article outlines how to change how did you hear options.
Price comparison widgetSHR has partnered with Lighthouse to develop a booking engine widget that quickly compares prices with those on leading OTAs.
Explicit Consent options for Newsletter signupsThis article outlines how to activate explicit consent options for newsletter sign ups.
Good to know
Insightful and informative articles on various topics.
Booking Engine support hoursThis article will outline the support hours and out of office support hours.
Timed announcementsCreate timed announcements to display on your booking engine.
IBE for propertiesThis article gives a summary of the IBE and the process to get this.
IBE change potential over timeThis article outlines how and why the IBE can change over time.
Change logIf you would like to view updates made to a room or rate you can do this via the change log.
Feedback on the Booking EngineThis article outlines where feedback can be left on the IBE.
Booking engine experiencing high trafficIf your booking engine is experiencing high traffic press the Please Proceed button to continue.
Upsells
Make the most of potential upsell opportunities.
Close out an upsell for specific daysClose out an upsell for certain days.
Notification if an upsell is purchasedNotify an email if an Upsell is purchased.
UpsellsUpsells allow you to create extra addon's that the customer can choose to add to their reservation at the time of booking.
Make an upsell compulsoryMake an upsell compulsory or mandatory as part of booking process.
Leadin time for an UpsellSet a lead-in for an upsell.
Expand upsells by defaultThis article will explain how to expand upsells by default on booking engine.
Prevent an Upsell appearing on specific rates or roomsPrevent my upsell from appearing on certain rates or rooms.
Change the price on an upsellChange the price on an upsell on SHR booking engine.
Create an upsell inventory blockInventory blocks for upsell items control how many can be sold and when. This prevents overbooking and manages upsell availability.
Connect Trybe to the Booking EngineIf you're looking to integrate your Trybe account with SHR's AI Booking Engine, here's how you can get started:
Trybe Integration on the Booking EngineThis article will give an overview of the Trybe Integration on the IBE and how to get this set up.
Digital
Have an impactful digital footprint.
Group digital glossaryThis article will explain a group digital glossary
Content guidelines for hotel websitesThis article will outline information that will assist with content writing.
Google my business listingA Google My Business Account is a great way to help customers to find your business and its free.
Currency
Learn about supported currencies and how to use conversions.
Currencies supported by the Booking EngineThis article lists all the currencies that are supported by the SHR independent booking engine.
Currency conversion on the Booking EngineThe Booking Engine supports multi-currency display to enhance the booking experience for international guests.
Edit site profile
Customise your site profile for a bespoke look and feel.
Update the Best Rate Guarantee messageThe Best Rate Guarantee message presents the reasons why a customer should book a room in your property.
Edit Site ProfileEdit site profile is where you customize the booking experience. This article includes a full overview for building out your booking engine.
Make your change date box open by defaultHave the changing date option open automatically.
Edit how the Terms and Conditions appearEditing how terms and conditions appear on the booking engine
Disable confirmation emailsDisable confirmation emails from back end going to customers.
Check in time range on confirmation emailChange the check in time range on the confirmation email.
Purpose of stayChange purpose of stay options.
Terms and conditions on a guest and hotel emailThis article will outline the difference between a hotel and guest confirmation email
Enable purpose of stayIf it is important to know why a customer is staying in your property you can activate purpose of stay.
Estimated Time of Arrival featureThis article will give an overview of the Estimated Time of Arrival feature and how to activate this.
Payments
Understand different payment options available.
Supported Credit Card types in the Booking EngineThe Booking Engine accepts a variety of credit and debit cards to facilitate guest bookings. The supported card types include:
Merchant account providers with global paymentsMerchant account providers with global payments which work with SHR BE.
Pay by credit card on PayPalHow a buyer will purchase a voucher via Paypal
Payment options availableA property can have both Realex (Global Payments) and PayPal settings on their SHR booking engine and voucher accounts.
Payment gateways the Booking Engine supportsWhat payment gateways does SHR booking engine support.
Set up Sage PaySage Pay is a payment gateway that is supported by SHR BE.
Set up PayPalPayPal is an available payment gateway for both SHR Vouchers and the SHR BE.
Set up Global PaymentsThis article outlines the relevant information on Global Payments.
Guest conversion
Capture interest through waitlists and turn them into staying guests.
Update your site scoresUpdate your site score to ensure your booking engine is using best practices.
Utilise Newsletter SignupsUse the newsletter signup feature to gather your customers details and keep them up to date on your current special offers.
Closed User GroupsHow to create closed user groups on your booking engine.
Turning Waitlists On and Off in the Booking EngineThe Waitlist feature allows guests to express interest in fully booked room types, enabling your property to capture potential bookings.
Partner sellingPartner selling is a great feature for a group of properties.
WaitlistThe waitlist feature is used if a customer selects a date that is unavailable and they can request to be included in the waitlist.
Dynamic Room Substitution (DRS)DRS intelligently substitute rooms that may not be available to facilitate long-stay bookings.