Click the booking engine along the top navigation.

On the left hover over rates and packages.

Click browse rates.

In the general rates screen choose the rate you would like to update.

Click edit on this rate.

Click the general tab.

Scroll down to the bottom of this screen and you will see the section called custom rate sales messages.

Enter the title - this should be compelling and unique. Free WIFI is a popular feature in a property so it may not be best served here. An example could be complimentary water.

A title must be entered.

Enter the description - this maybe for example a brand of water you are using.

A description is optional to enter.

You can add up to 5 custom incentives.

Under the header order you can order which custom incentive should appear first. This is optional.

If you have created custom incentives on another rate you can import them to this rate.

Select the rate from the drop down menu and press import.

You can overwrite the imported incentives that have populated.

Click save changes.

Custom rate incentives will appear underneath the rate title.

If a description hasn’t been provided for an incentive, the tooltip will instead display the incentive title when a customer hovers over the incentive.