Access the New reservations screen
To access the New reservations screen follow these steps:
1. Go into the Booking Engine Service within the SHR BE.
2. Click New Reservations.
3. As you can see from above, if there are new reservations in the screen you are told to the right of the New Reservations link with a white number in a pink background.
4. You can now proceed to open the reservation by clicking the [details] link to the right and process the reservation as required.
5. The reservations will stay in this screen to be processed by the Hotel.
No new reservations displaying
There are several reasons why a New reservation would not show in this screen listed below:
The check-in day has been reached. If the check-in day has been reached, the reservation is no longer considered New and will come out of this screen. You can still find the reservation by clicking the Room Reservations link under Reservations.
You are connected to a PMS or External Interface. If you are connected to a PMS or External Interface and one of these processes the reservation, it will automatically be processed in SHR BE also and will come out of the New Reservations screen.
The reservation has been cancelled.
You may also have a reservation in your New Reservations screen that you think should have been processed by your PMS/External Interface. If the BE does not get the Processed message from the PMS/Interface then the reservation will stay in the New Reservations screen until either we receive the Processed message or it is manually processed.