Access the new reservations screen
To access the new reservations screen follow these steps.
Click the Booking Engine tab.
Click New Reservations.
Click details.
Click the Mark processed button once all the information in the reservation is correct.
No new reservations displaying
There are several reasons why a new reservation would not show in this screen listed below.
The check-in day has been reached. If the check-in day has been reached, the reservation is no longer considered new and will come out of this screen. You can still find the reservation by clicking the room reservations link under reservations.
You are connected to a PMS or external interface. If you are connected to a PMS or external Interface and one of these processes the reservation, it will automatically be processed in the booking engine also and will come out of the new reservations screen.
The reservation has been cancelled.
You may also have a reservation in your new reservations screen that you think should have been processed by your PMS or external interface. If the booking engine does not get the processed message from the PMS or external interface then the reservation will stay in the new reservations screen until either we receive the processed message or it is manually processed.