Change a name on a voucher
Follow the steps below to change the name on a voucher.
Click the Voucher tab.
Click Search Sold Vouchers on the left navigation.
Enter the reference number in the text box provide.
Click Search vouchers.
Click details.
Scroll to the bottom of the screen to the section called vouchers.
Click the edit icon
.This will open a new pop up with the voucher details.
You can change the follow information:
The presented to name.
The dedication.
Presented by name.
The recipients email.
The balance remaining on the voucher.
The status of the voucher.
Click save changes when the the information has been updated.
Change a customers email address on a voucher
Follow the steps below to change a customers email address on a voucher.
Click the Voucher tab.
Click Search Sold Vouchers on the left navigation.
Enter the reference number in the text box provide.
Click Search vouchers.
Click details.
Under the header customer details click the button called Edit customer email
.A new pop up will open.
Enter the new email address in the text box called customer email.
Click save changes.
You can resend the voucher confirmation email to the customer by selecting the button called Re-send customer email.
You can also resend a voucher to the new email.