Navigate the cancellation dashboard
View the video or follow the steps below to navigate through the cancellation dashboard:
Click insights along the top navigation.
On the left hover over cancellations.
Click cancellation dashboard.
You will see various charts available to inspect.
Below will outline what each segment refers to.
Cancellation trend
The trend in cancellation rate by month for the last 24 months and next 6 months.
Cancellation profile
A risk assessment of bookings due to check-in over the next 60 days. Booking value vs. risk. All risk values are in the range 0-1 (1 being the highest certainty of the booking being cancelled).
Segment cancellation trend
A breakdown for the last 24 months of what guest segments are cancelling in your property (Family, Couple, Solo/Business and Multi-room).
Cancellation risk
The number of bookings for check-in over the next 30 days that are determined by our learning algorithms to be at risk of cancellations.
High and medium risk bookings are included.
Note: You can click on the chart icon (highlighted below) at the top-right of this panel to go to the cancellation watchlist screen.
Booking Leadin
Cancellation pattern based on the lead-in of the original booking.
Cancellation Leadin
The number of days before arrival that people are cancelling.
Length of stay
Bookings and Cancellations grouped by length of stay.
Cost of booking
Gross and Net CPA when considering digital spend and cancelled rooms.
Cancellation Watchlist
Note: Cancellation watchlist shows a list of bookings that are determined to be at higher risk of cancellation. Bookings due for check-in over the next 60 days are included. This list is refreshed every morning based on pattern analysis and machine learning.
Click insights along the top navigation.
On the left hover over cancellations.
Click cancellation watchlist.
A list of upcoming reservations will populate. These bookings have been identified as at risk bookings by AI technology.
The bookings are divided by high and medium risk.
The grey color identifies medium risk.
Purple identifies high risk.
Within the cancellation watchlist, you can see other headers such as created (date of booking), reference (the unique code to identify the booking), the rate and room, check-in and checkout date, bookers name, email, and total (the total value of the booking).
Another header is status.
Click update and this will open a new screen.
In this screen you can enter the likely outcome of the reservation. Enter the correct status and leave a note.
Click update status.
Note: By identifying the medium and high-risk bookings a property can build a booking retention strategy to retain these bookings.
To identify the number of at risk bookings on a particular date scroll to the right to view the calendar.
Click on any date in the calendar and this will filter the specific reservations for that day.
📢 Note: If you mark a reservation as cancelled in the cancellation watchlist, you will also need to cancel this booking in the booking engine.