Navigate the cancellation dashboard
A cancellation dashboard is available in insights to provide a high-level overview of cancellation patterns at your property.
View the video or follow the steps below to navigate through the cancellation dashboard.
Click the insights tab.
On the left hover over cancellations.
Click Dashboard.
You will see various charts available to inspect.
Cancellation dashboard explained
Below will outline what each segment refers to in the cancellation dashboard.
Cancellation trend:
The trend in cancellation rate by month for the last 24 months and next six months.
Cancellation profile:
A risk assessment of bookings due to check-in over the next 60 days.
Booking value versus risk.
All risk values are in the range zero to one.
One being the highest certainty of the booking being cancelled.
Segment cancellation trend:
A breakdown for the last 24 months of what guest segments are cancelling in your property. Family, couple, solo or business and multi-room.
Cancellation risk:
The number of bookings for check-in over the next 30 days that are determined by our learning algorithms to be at risk of cancellations.
High and medium risk bookings are included.
Click on the burger menu and click cancellation watchlist, at the top-right of this panel to go to the cancellation watchlist screen.
Booking leadin:
Cancellation pattern based on the lead-in of the original booking.
Cancellation Leadin:
The number of days before arrival that people are cancelling.
Length of stay:
Bookings and Cancellations grouped by length of stay.
Cost of booking:
Gross and Net CPA when considering digital spend and cancelled rooms.
Cancellation watchlist
Cancellation watchlist shows a list of bookings that are determined to be at higher risk of cancellation. Bookings due for check-in over the next 60 days are included. This list is refreshed every morning based on pattern analysis and machine learning.
Click the Insights tab.
On the left hover over Cancellations.
Click Cancellation Watchlist.
A list of upcoming reservations will populate.
These bookings have been identified as at risk bookings by AI technology.
The bookings are divided by high and medium risk.
The grey colour identifies medium risk.
Purple identifies high risk.
Within the cancellation watchlist, you can see other headers such as:
Created which is the date of booking.
Reference which is the unique code to identify the booking.
The rate and room.
Check-in.
Checkout date.
Bookers name.
Email.
Phone.
Total which is the total value of the booking.
Status:
Under the header status there is an update button.
Click update.
Click the likely status of the reservation:
Retained which means the booking is confirmed for arrival.
Cancelled, the reservation is cancelled.
Unknown the status of the reservation is not yet known.
Enter a note if required.
Click Update status to save changes.
To identify the number of at risk bookings on a particular date scroll to the right to view the calendar.
Click on any date in the calendar and this will filter the specific reservations for that day.
📌Note: By identifying the medium and high-risk bookings a property can build a booking retention strategy to retain these bookings.
⚠️Important: If you mark a reservation as cancelled in the cancellation watchlist, you will also need to cancel this booking in the booking engine.