Currency pricing calculation and display
⚠️ Important: Regardless of the currency displayed, payment is always taken in the hotel's base currency
The booking engine defaults to the hotel's base currency.
There are two scenarios, where it is possible to display the pricing across the booking engine pages to a shopper in an alternative currency.
Situations where an alternate currency will be displayed
Below outlines how an alternative currency will be displayed on the booking engine.
If currency prediction functionality is turned on, we will attempt to automatically show the prices in the local currency of the shopper based on the geolocation of their device's IP Address.
If a shopper specifically selects to see pricing in an alternative currency on the booking engine.
A shopper will do this by clicking the currency symbol within the booking engine to open the choose a new currency pop up and then manually changing to an alternate option.
Daily exchange rate updates
Below outlines how the exchange rates are calculated.
The booking engine retrieves exchange rates daily from the European Central Bank also called the ECB.
These rates are used to convert your base currency into the selected display currency.
Display versus booking currency
Below will outline how currencies are displayed and how they are presented to the property.
The converted rates are for display and comparative purposes only.
All bookings are processed in your property's default currency.
⚠️ Important: If you want to disable customer currency predication or turn on offer payment in local currency you must contact the support to action.