If you have changed your PC then you need to start from fresh and set up WinAuth again.
You first need to send an email to our support team at [email protected] asking for your Authenticator to be reset.
When the support team resets your Authenticator you can follow the setup instructions again here.
Winauth no Longer works after changing PC
This article details why the Winauth Authenticator does not work on your new PC
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Written by Claire Enright
Updated over 2 months ago