Voucher reward management
Voucher rewards is a sales boosting feature in the booking engine that allows properties to offer complimentary rewards to voucher purchasers, helping increase average order value and incentivise conversions with personalised perks.
Key benefits
Listed below are the key benefits of voucher rewards.
Fully opt-in and configurable by the property.
Can be tied to seasonal availability.
Minimum spend thresholds determine eligibility.
Rewards can be custom-branded via PDF templates.
Integrated with existing reporting tools.
Activate voucher rewards
Follow the steps below to activate the voucher rewards feature.
Click the Voucher tab.
Click Edit Site Profile on the left navigation.
Click on the Flags tab.
Tick the box called Activate Rewards Programme.
Click save changes.
Create a rewards profile
Within the reward profile editor, colours, fonts, images, and custom CSS can be used to create a bespoke template to be used across multiple rewards.
Click the Voucher tab.
Click List Rewards Profile on the left navigation.
Click + Create profile.
Create your profile by choosing one of the reward templates and add your colours and or images.
Click save changes.
Click the preview button to see how the reward profile PDF will appear to the shopper.
Create a voucher reward
Follow the steps below to create a voucher reward.
Click the Voucher tab.
Click List Rewards.
Click + Create reward.
In the General tab:
Select a status from the dropdown menu.
Enter an internal rate code.
Enter the reward information.
Select the Configure tab:
Enter a qualifying price - the minimum value a voucher must have to qualify for this reward.
Optionally add a date range for this reward to be available.
Assign your vouchers.
Select the Image tab - select one or more images for this reward and drag them to your preferred order. Images will be used on your voucher booking engine.
Identify sold vouchers with rewards attached
Within the details section of the transaction report, rewards are highlighted at the bottom of the page under voucher details.
🤓 Tip: The sold voucher report has a reward column to easily identify voucher rewards.
The customer journey
Outlined below will show how a customer will see the voucher reward.
The choose page on the voucher engine will display a free reward prompt on the qualifying vouchers.
The customise page then gives the shopper the option to claim their reward or select no, thanks:
After purchase, customers can easily access and download their reward details via the confirmation page and confirmation emails.
📌Note: If a gift recipient is added as a secondary email, they will not receive any reward information.