When a customer fills in this form an email will be sent to the property advising them there is a request in the booking engine to be responded to.
Respond to the wait list request
Follow the steps below to process a wait list request.
Click the Booking Engine tab.
On the left hand navigation click Wait List.
Click details button to the right of the wait list request you wish to process.
If there is now availability on this requested date ensure you the message reflects this information and then click Send Email & Mark Processed. The guest will then receive an email to inform them there is availability and a link to book now.
Alternatively, you can edit the message text box to let them know you unfortunately have no availability.
Ensure you remove the @BOOK_NOW_LINK@ line from the message, and then click Send Email & Dismiss Request button.
When you review the inventory and there isn't any more available to give, you can click the dismiss request button at the bottom of the screen below. The guest will not receive an email confirming this.