A customer reservation confirmation email will need to be requested from the support team.

Edit your confirmation email

While confirmation emails follow a standard layout and have limited design flexibility, most of the content within them is dynamically pulled from your system settings.

To update this content, make changes through the edit site profile or the rate editor, depending on what you’d like to adjust. Outlined below are the steps, what can be updated and where it can be updated:

Rate description, this can be updated in the rate editor:
1. Click Booking Engine.
2. Hover over Rates & Packages.
3. Click Browse Rates.
4. Click Edit on the specific rate.
5. Under the General Tab update the description.
6. Click Save Changes.
Room details, this can be updated in the room editor:
1. Click Booking Engine.
2. Hover over Manage Rooms.
3. Click List Rooms.
4. Click Edit on the specific room.
5. Under the General Tab update the description.
6. Click Save Changes.
Rate terms, this can be updated in the rate editor:
1. Click Booking Engine.
2. Hover over Rates & Packages.
3. Click Browse Rates.
4. Under the General Tab update the terms and conditions.
5. Click Save Changes.
Hotel terms and conditions, this can be updated in edit site profile
1. Click Booking Engine.
2. Hover over Site Configuration.
3. Click Edit Site Profile.
4. Click Customer Info.
5. Enter the new information in the text box marked as Terms and Conditions.
6. Click Save Changes.
Best rate guarantee, this can be updated in edit site profile.
1. Click Booking Engine.
2. Hover over Site Configuration.
3. Click Edit Site Profile.
4. Click Customer Info.
5. Enter the new information in the text box marked as Best Rate Guarantee.
6. Click Save Changes.

Edit the confirmation email

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Edit your confirmation email