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Edit the confirmation email

This article outlines how to edit the confirmation confirmation email text.

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Written by Niamh Kiely
Updated over 3 weeks ago

While confirmation emails follow a standard layout and have limited design flexibility, most of the content within them is dynamically pulled from your system settings.

To update this content, make changes through the Edit Site Profile or the Rate Editor, depending on what you’d like to adjust.
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This includes:

  • Rate Description - Editable in the Rate Editor.

    • Select Booking Engine along the top navigation.

    • Hover over Rates & Packages.

    • Click Browse Rates.

    • Click Edit on the specific rate.

    • Under the General Tab update the description.

    • Click Save Changes.

  • Room Details - Editable in the Room Editor.

    • Select Booking Engine along the top navigation.

    • Hover over Manage Rooms.

    • Click List Rooms.

    • Click Edit on the specific room.

    • Under the General Tab update the description.

    • Click Save Changes.

  • Rate Terms - Editable in the Rate Editor

    • Select Booking Engine along the top navigation.

    • Hover over Rates & Packages.

    • Click Browse Rates.

    • Under the General Tab update the terms and conditions.

    • Click Save Changes.

  • Hotel Terms and Conditions - Editable in Edit Site Profile

    • Select Booking Engine along the top navigation.

    • Hover over Site Configuration.

    • Click Edit Site Profile.

    • Click Customer Info.

    • Enter the new information in the text box marked as Terms and Conditions.

    • Click Save Changes.

  • Best Rate Guarantee - Editable in Edit Site Profile

    • Select Booking Engine along the top navigation.

    • Hover over Site Configuration.

    • Click Edit Site Profile.

    • Click Customer Info.

    • Enter the new information in the text box marked as Best Rate Guarantee.

    • Click Save Changes.

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