Make an upsell mandatory as part of the booking process
Mandatory upsells can be used to show additional fees or charges which will be applied in addition to the room reservation on checkout.
🤓 Tip: You will need to have enabled expand this group by default in the upsell editor, located in the extra tab.
Follow the steps below to enable a compulsory or mandatory upsell.
Click the Booking Engine tab.
On the left side panel hover over Upsells.
Click Upsell Group List.
Click the edit button on the right side of the screen of the upsell you wish to make mandatory.
Learn how to create an upsell from the beginning.
Click the General tab.
Under the header Type, click Mandatory from the drop down menu.
Click save changes.
To add pricing to the mandatory upsell follow the steps below.
Click the Booking Engine tab.
On the left side panel hover over Upsells.
Click Upsell Group List.
Click the customise button on the right side of the screen of the upsell.
Add any items which will be charged as mandatory extras to the room booking in the upsell customisation editor by selecting the customise button on the top right side of screen.
You will be able to see the basic room price and the total of any additional mandatory fees on your customise page.
Mandatory upsells appear immediately underneath the room occupancy selector regardless of the visibility of any other non-mandatory upsells. The user has no option to opt-out of a mandatory upsell.
The mandatory upsells are visible in the bill in the same way as normal upsells.