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Terms and conditions on a guest and hotel email

This article will outline the difference between a hotel and guest confirmation email

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Written by Michelle Normoyle
Updated over 2 months ago

Why are terms and conditions not on a hotel confirmation

  • The hotel and rate terms are on all reservation confirmation emails sent to the guest.

  • They are not, however, included in the confirmation email the hotel receives.


How to remove terms and conditions from guest's confirmation email

  • It is not possible to remove the hotel terms from the confirmation email.

  • Guests need to be aware of the terms of their booking.

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