What is the difference between the hotel confirmation email and the confirmation email that guests receive
The confirmation email received by the guest contains the following information (this information is pulled from the back end):
Booking Reference
Booker name/address
Arrival Date
Departure Date
Check In Time
Cancellation Deadline
Rate
Room
Rate Description
Rate Terms
Hotel Terms and Conditions
Hotel Privacy Policy
Best Rate Guarantee
The hotel's email only contains:
Booking Reference
Booker name/address
Arrival Date
Departure Date
Check In Time
Cancellation Deadline
Rate
Room
Channel (not included in guest email)
Company Name (not included in guest email)
As you will likely receive several confirmation emails daily, your staff do not need to waste time reading through non-relevant information.
If you like to see the email sent to a customer, please contact our Support Team at [email protected].