When you pull some reservations there are no credit card details available for the reservation. The following are the reasons why there may be no credit card information for the reservation:
Storage Time has Expired: SHR BE will only hold the credit card information for a maximum of 14 days after check-in. Once this time has passed the credit card information is wiped from our servers.
Non-Secured Booking: The booking may have been on a rate that does not require a credit card to be booked.
User Access: The User checking the reservation may not be permitted access to credit card information.