Guest reservations
Managing and optimise your guest reservations.
By Michelle and 1 other2 authors14 articles
- Failed reservationsThis article will outline how to identify a failed reservation
- Additional guest names in a reservationThis article will outline how to request to have all guests names noted on a reservation.
- Process cancellations in the booking engineThis article details how to process a cancelled reservation in the booking engine.
- Resend a confirmation emailThis article details how to resend confirmation emails.
- Reasons a guest would not receive a cancellation emailThis article details the reasons a guest would not receive a cancellation email
- Edit the confirmation emailThis article outlines how to edit the confirmation confirmation email text.
- Email confirmation featureAn additional box will appear on the book page to confirm the bookers email address.
- Manually cancel a reservationThis article shows you how to cancel a reservation or booking in the booking engine.
- Difference between hotel and guest confirmation emailThere are a few noted differences between the hotels confirmation email and the email guests receive.
- Disable a specific guests or all pre or post stay emailPrevent a pre or post stay email from being sent out to a guest.
- Book page guest informationOn the booking engine book page, it is possible to detail both the booker information and guest information.
- Credit card detail storage on reservationsThis article details how credit card details are stored.
- Credit card passthroughAlso known as tokenisation credit card passthrough is a paid service to allow credit card information to drop into your PMS without the need to access each reservation on theā¦
- Zero value credit card authorisation checkThis paid service will carry out checks to ensure the card details provided at time of booking are correct and functioning.