Create and manage a Rate Groups
Rate Groups let you organise your rates into clean, customisable categories that improve the guest booking experience. This guide walks you through setting up a Rate Group step by step.
Watch this short video overview on Rate Groups before following the steps below
Rate Group setup
Click Booking Engine along the top navigation.
Click on Rate Groups and Create Rate Group.
Within the General Tab, specify the following:
Visibility – Choose whether it’s Public (visible to all) or Hidden (only via deep link).
Status – Set it as Active, Suspended, or Deleted.
Add a Title (shown on the search page) and a Description (shown after selecting the rate).
You can set the rate group as protected (Control access to protected rate groups through promo codes or user accounts through the CRM).
Optionally, limit Dates of Stay for rates in this group.
Within the Rates Tab, select the rates you want to include in this group.
Optionally re-order rates by specifying an order index number in the text boxes.
Within the Images Tab, add an image to the rate group that will appear on your booking engine.
Click Save Changes.
Your Rate Groups will appear to the customer at the bottom of the start page of the booking journey:
Hide a Rate Group
If you only want certain guests—like those with a deep link—to see a rate group, you can easily hide it from public view. Follow these steps to make it visible only via deep linking:
Click edit next to the Rate Group you want to update.
In the General tab, select Hidden – requires deep linking.
Click Save Changes.
Once saved, the rate group will no longer appear in general search results—it will only be visible to guests who access it via a direct URL.
🤓 Tip: URL link to a specific Rate Group, click the green WEB link next to the Rate Group. This will open a new window and you can then copy the URL from the address bar.
Reorder your Rate Groups
From the Rate Groups screen, use the reorder icon to the left of the Rate Group title to drag and drop items to the desired order.
Note: The Reorder icon feature will not work for properties with over 20 Rate Groups created.
Ensuring your rate appears on the Rate Group page
If you've added a rate to a Rate Group but it's not showing, there are a few common things to check:
Active status - Only active rates will appear in a Rate Group. If it’s suspended, it won’t show.
Pricing - A rate won’t display unless it has pricing assigned to it.
Valid Rate period - Rates outside their valid date range won’t show.
Availability - If the rate isn’t available for the current month, it won’t show until you search for a date when it is available.
Restrictions - Restrictions like minimum length of stay or closed to arrival may prevent it from displaying in certain scenarios.
Double-check these settings and if it's still not showing, reach out to support at [email protected].