Troubleshooting
Expert tips and tricks for diagnostics.
By Michelle and 1 other2 authors9 articles
- Rate troubleshooting helpdeskIf you have a rate issue you can use the rate troubleshooter to diagnose the problem.
- Upsell is not showing for saleHere are some common reasons why your upsell might not be showing for sale and how to fix it.
- Waitlist items and PMS or channel managersWaitlist entries in the booking engine are not sent to your PMS or channel manager.
- Rates not showing for a specific day or all datesThis article will go through some scenario's why your rate may not be showing.
- Rate will not convert to externally managedThis article will outline why you may not be able to change your rate to externally managed.
- Rate terms and conditions not matching the general terms and conditionsThis article will outline why rate terms and conditions are not matching the general terms and conditions
- Rate showing in a different currencyThere are multiple reasons why a rate is showing in a different currency, this article covers reasons why this is the case.
- Strikethrough pricing is not workingThis article will outline reasons why the strikethrough isn't working.
- Rates not appearing on the booking engineRates might not display on your booking engine for many reasons and this article will help troubleshoot the reasons why.