Troubleshooting
Expert tips and tricks for diagnostics.
Rate troubleshooting helpdeskIf you have a rate issue you can use the rate troubleshooter to diagnose the problem.
Upsell is not showing for saleHere are some common reasons why your upsell might not be showing for sale and how to fix it.
Waitlist items and PMS or channel managersWaitlist entries in the booking engine are not sent to your PMS or channel manager.
Rates not showing for a specific day or all datesThis article will go through some scenario's why your rate may not be showing.
Rate will not convert to externally managedThis article will outline why you may not be able to change your rate to externally managed.
Rate terms and conditions not matching the general terms and conditionsThis article will outline why rate terms and conditions are not matching the general terms and conditions
Rate showing in a different currencyThere are multiple reasons why a rate is showing in a different currency, this article covers reasons why this is the case.
Strikethrough pricing is not workingThis article will outline reasons why the strikethrough isn't working.
Rates not appearing on the booking engineRates might not display on your booking engine for many reasons and this article will help troubleshoot the reasons why.