Troubleshooting
Expert tips and tricks for diagnostics.
Rate troubleshooting helpdeskIf you have a rate issue you can use the rate troubleshooter to diagnose the problem.
Why your upsell isn’t showingHere are some common reasons why your upsell might not be showing— and how to fix them.
Waitlist items and PMS or Channel ManagersWaitlist entries in the IBE are not sent to your PMS or Channel Manager.
Rates not showing for specific day or all datesThis article will go through some scenario's why your rate may not be showing.
Rate not converting to externally managedThis article will outline why you may not be able to change your rate to externally managed.
Rate terms and conditions not matching the general terms and conditionsThis article will outline why rate terms and conditions are not matching the general terms and conditions
Rate showing in a different currencyThere are three reasons why a rate is showing in a different currency
Strikethrough isn't workingThis article will outline reasons why the strikethrough isn't working.
Rates not appearing on the Booking EngineWhy rates might not display on your booking engine.