Rate troubleshooting tool overview
To know how to use the rate troubleshooting tool follow the steps outlined in this video:
Use the rate troubleshooting tool
Follow the steps below to navigate the rate trouble shooting tool:
Click Booking Engine along the top navigations.
Hover over Rates and Packages on the left navigation.
Click Browse Rates.
Click the question mark.
A new screen will open.
Enter the date of stay you are having an issue with.
Click the number of nights.
Click the button check.
A list will populate showing the exact issues.
⚠️ Note: If you manage your property using a property management system (PMS) or channel manager, you should only update restrictions via the PMS or channel manager.
Responses from the Rate Troubleshooting tool
Below outlines some of the responses that are outlined by the Rate troubleshooting tool:
Pricing
Externally managed rate
The rate troubleshooting tool may show an issue with the price of the rate. This is due to no price been set. If this is the case check your channel manager and send pricing to your rate. You will need to raise the issue with your channel manager if the pricing is not updating.
Internally managed rate
If your pricing is controlled in the Booking Engine you must configure a rate period or extend an existing rate period, and enter pricing for this rate.
Length of stay
The length of stay searched may not be within the minimum and maximum LOS configured for this rate.
For example you may have searched for 2 nights. However, the rate is configured with MinLOS of 3 and MaxLOS of 3.
Should you wish to change this follow the steps outline in the rate troubleshooting tool. An example is shown below:
Click Booking Engine.
Hover over Rates & Packages.
Click Browse Rates.
Find the Rate.
Click [edit].
In the Restrictions tab check your MinLOS and MaxLOS and change if necessary.
Save Changes.
Room availability
Externally managed rate
The rate troubleshooting tool may show an issue with the room availability of the rate. This is due to no availability been set. If this is the case check your channel manager to send availability to your rate. You will need to raise the issue with your channel manager if the availability is not updating.
Internally managed rate
If your availability is controlled in the Booking Engine you must add inventory via your Inventory Management tool.
Rate restrictions
Externally managed rate
The rate troubleshooting tool may show an issue with restrictions. This is due to restrictions been set for the room. If this is the case check your channel manager to check if restrictions are been sent to your rate. You will need to raise the issue with your channel manager if the restrictions are not updating.
Internally managed rate
If your restrictions are controlled in the Booking Engine you must update your restrictions in the restriction management