Gear icon
Sometimes the gear icon will be missing from the rate so you can't make it externally managed.
There may be a few reasons for this:
The rate has child rates linked from it
Converting a rate to externally managed wipes the pricing, and as the linked rates depend on the parent rate to derive their prices we have prevented the parent rate from being converted. If you need this rate to be converted email our support team with the rate code and request that it be made externally managed.
Note: All pricing will be lost when a rate is converted to externally managed. This is because the pricing now needs to come from your PMS or channel manager.
The rate type isn't supported
Linked rates and blended rates both derive their pricing from other rates in SHR. As such, you can't manage these rates from an external interface. If you want to manage this rate you will need to create it again from scratch as an externally managed rate.
If the image is missing from all rates, your site may not be set up to be interfaced
If this is the case contact support.